Japanese Communicator

transcosmos Indonesia (TCID) is a Customer Experience (CX) company that delivers integrated solutions in digital business, customer experience, and business process outsourcing (BPO). By combining the strengths of people and technology with AI-driven automation, TCID helps businesses enhance operational efficiency, improve customer engagement, and accelerate digital transformation. 

Job Description

• Work with the digital team and the clients from Japan in Japanese.
• Understand the client’s requirements and prepare estimates and timelines for Digital projects, presenting them to clients what necessary in English/Japanese/Bahasa.
• Support cross functional teams (design, technology, etc.) in the delivery of each project for the agency and our teams.
• Manage relationship with our team and clients from approval to launch by conducting regular calls, monitoring and escalating project risks, seeking client feedback, making modifications to deliverable and processes to ensure client satisfaction.
• Communicate and track project milestones, monitor progress for all team members against each plan and adjusting schedules as needed.
• Collect, analyze data and generate project’s reports needed in Japanese.
• Report all project progress to Manager.
• Conduct budget management on each offshore project handled on system.

Requirements

• Minimum D3/S1 education background.
• At least having JLPT N2 qualification
• Good understanding in verbal and written Japanese.
• Having experience studying/part time job in Japan is a plus.
• Multitasking, communicative, detail oriented, fast learner, good in managing.