Creative Operation Manager

transcosmos Indonesia (TCID) is a Customer Experience (CX) company that delivers integrated solutions in digital business, customer experience, and business process outsourcing (BPO). By combining the strengths of people and technology with AI-driven automation, TCID helps businesses enhance operational efficiency, improve customer engagement, and accelerate digital transformation. 

Job Description

• Lead and manage the creative operations team to ensure high-quality deliverables and efficient workflow execution.
• Develop, improve, and maintain operational workflows, SOPs, and best practices.
• Monitor project execution, team productivity, and operational KPIs to ensure timely delivery and quality standards.
• Coordinate resource allocation, workload management, and task prioritization across the team.
• Collaborate with Sales, PM, Operations, and other departments to support project success and resolve workflow issues.
• Identify operational risks, bottlenecks, and improvement opportunities, then implement corrective actions or escalate when necessary.
• Drive continuous improvement initiatives to enhance operational efficiency, scalability, and team performance
• Provide leadership, mentorship, and performance guidance to team members.
• Prepare regular operational, productivity, and project progress reports for management review.
• Support business objectives through effective operational planning, creative support, and team management.

Requirements

• University(S1) Design, Multimedia, Management, Information Technology, Marketing, or related field.
• Minimum 3 years of experience in creative operations, digital agency, or production industry, with at least 2 years in leadership role.
• Strong understanding of creative production workflows, operational management, and project execution.
• Experience managing multidisciplinary teams such as Designers, Video Editors, Motion Designers, Copywriters, or UI/UX teams.
• Strong knowledge of workflow optimization, KPI monitoring, productivity management, and operational efficiency.
• Experience creating and improving SOPs, operational processes, and documentation systems.
• Strong leadership, communication, problem-solving, and cross functional coordination skills.
• Able to manage multiple projects, priorities, resources, and deadlines effectively.
• Familiar with creative and project management tools such as Adobe Creative Suite, Figma, ClickUp, Trello, or similar platforms.
• Good written and verbal communication skills in English and Bahasa Indonesia