Agent Call Center / Video Banking (Banking / Nutrisionist)

transcosmos Indonesia (TCID) is a Customer Experience (CX) company that delivers integrated solutions in digital business, customer experience, and business process outsourcing (BPO). By combining the strengths of people and technology with AI-driven automation, TCID helps businesses enhance operational efficiency, improve customer engagement, and accelerate digital transformation. 

Job Description

- Handle incoming calls related inquiry, request, complaint from customer
- Conduct customer identity verification accordance with security and compliance procedures 
- Handle requests for changes and updates related to banking facilities and customer data
- Participate in specific programs and other requests requiring bank verification
- Deliver service excellence to handled customers 
- Maintain confidentiality of customer data 
- Achieve assigned KPI targets 
- Povide product and service education during the verification process 
- Identify opportunities to offer additional products or service upgrades

Requirements

• Bachelor’s Degree (S1) any Major, IPK min 3.00
• Have a good communication
• Prefer with good looking
• Experience working in Banking Industry/call center industry
• Specific for Nutritionist should have Educational Background Min D3 Nutrisionis/ Gizi/Bidan/Kesehatan Masyarakat prodi Kesehatan
• Age maximum 30