Host & Content Quality Monitoring: Evaluate live broadcasts for communication clarity, intonation, and energy levels. Ensure that all content adheres to platform community guidelines (TikTok, Shopee.) to prevent shadowbans or penalties.
Real-Time Performance Optimization: Act as a "Live Director" by providing instant feedback to hosts via back-channel communication. You will correct product misinformation and suggest pivots if engagement metrics begin to dip.
Community Moderation & CX Management: Monitor the live chat environment to enhance the customer experience. This includes filtering spam, addressing critical product inquiries in real-time, and maintaining a positive, brand-safe atmosphere.
Post-Live Analytical Reporting: Develop comprehensive daily reports detailing host performance, identifying friction points in the customer journey, and documenting any technical or content anomalies.
Product Knowledge & USP Audit: Conduct pre-live and mid-live audits to ensure hosts have a mastery of the Unique Selling Points (USP) and brand voice according to the provided campaign briefs.
Gaji
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Lokasi
Central Jakarta,Kwitang,Indonesia
Manfaat Pekerjaan
BPJS Kesehatan
BPJS Ketenagakerjaan
Cuti Sakit
Cuti Tahunan
Jenjang Karir
Tunjangan Hari Raya
Work Life Balance
Gaji Bulanan
