Customer Expert English - Yogyakarta

Job Overview

We are currently hiring an English Customer Service Representative (B2/C1) to support a leading global US-based Logistics and Shipping company. In this role, you will be responsible for assisting customers through multiple communication channels, including calls, chats, and emails, while providing excellent customer service and resolving inquiries related to logistics and shipping services.

Key Responsibilities

• Handle customer inquiries via phone, chat, and email in a professional and timely manner.
• Provide accurate information regarding products, services, shipments, and account-related concerns.
• Resolve customer issues and complaints while ensuring customer satisfaction.
• Maintain detailed and accurate records of customer interactions.
• Follow company processes and service standards to deliver exceptional customer experience.
• Collaborate with internal teams when necessary to address customer concerns.

Requirements

• Good command of spoken and written English.
• Strong communication and problem-solving skills.
• Customer service experience is an advantage.
• Willing to work onsite in Yogyakarta.
• Willing to work shifting