Customer Expert English - Jakarta
di TP Indonesia
Full TimeResponsibilities
As a Customer Service Representative, you will be responsible for:
- Handling customer inquiries and requests through phone, chat, and email.
- Providing accurate information, solutions, and support regarding the company’s products and services.
- Handling customer complaints professionally and ensuring appropriate and timely resolution.
- Communicating effectively with international customers in English, both verbally and in writing.
- Maintaining high service quality and ensuring customer satisfaction.
- Documenting all customer interactions accurately in accordance with company procedures and service standards.
Position Information
- Position: Customer Service Representative (English)
- Work Arrangement: Shift-based
- Location: Jakarta (Onsite)
- Client: A US-based global logistics and shipping company
- Scope of Work: Providing customer support to international customers regarding logistics and shipping services.
- Minimum English Proficiency: CEFR C1 (Advanced) – candidates must be able to communicate fluently and professionally in English, both verbally and in writing.
Gaji
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Lokasi
Koja,Indonesia,Indonesia
Manfaat Pekerjaan
Bonus Kinerja
Cuti Dibayar
Cuti Melahirkan
Cuti Sakit
Cuti Sakit
Dukungan Kesehatan Mental
Jenjang Karir
Sertifikasi
Training
Tunjangan Hari Raya
Uang Lembur
Work Life Balance
Ikhtisar Pekerjaan
Lokasi
Koja,Indonesia,Indonesia
