IT Service Coordinator

What You Will Do:

• Coordinate the delivery and execution of IT infrastructure services and projects (e.g., workstation setup, device rollout, network equipment, managed services).
• Monitor service quality and performance against SLAs and KPIs.
• Serve as the key contact point for service-related escalations and ensure timely resolutions.
• Collaborate with internal technical teams and external partners to ensure smooth operations.
• Apply IT service management best practices (e.g., ITIL) in day-to-day operations.

Qualifications:

• Bachelor Degree of Information Technology/Computer Science, or related field
• Minimum 2 years of proven experience in managing large-scale IT operations and cross-functional teams.
• Strong knowledge of ITIL and service management best practices. Preferably with ITIL v4 Certification
• Effective communication & interpersonal skills
• Accustomed to administration and documentation works
• Willing to travel