Quality Assurance Staff / Supervisor

Key Responsibilities

• Lead customer complaint handling and coordinate root cause analysis, corrective actions, and preventive actions.
• Reduce internal quality issues through quality analysis and continuous improvement activities.
• Develop, revise, and maintain SOPs while promoting quality awareness and employee training.
• Manage supplier quality performance and coordinate quality improvement activities with suppliers.
• Monitor and report Quality KPIs, and manage quality-related projects.
• Serve as the primary quality contact for customers and suppliers, working closely with Sales, Warehouse, and Operations.
• Support internal and customer quality audits, when required.