Product Support Sales Representative

Executing Aftermarket Sales Activities

• Implement daily sales actions to achieve targets for parts, service jobs, and maintenance programs.
• Prepare quotations, follow up on orders, and ensure timely delivery.

Customer Support and Relationship Maintenance

• Serve as the primary contact for operational and technical inquiries.
• Build trust through regular site visits and responsive communication to maintain customer satisfaction.
• Responsible for developing existing & new customer activity Plan, arrange regular meetings, and build relationships with customers to understand their needs.

Service Job Verification and Coordination

Verify job details (scope, schedule, compliance) and manage PO/WO processes to ensure accurate documentation and smooth execution of service work.

Market Awareness and Opportunity Identification

Monitor customer equipment condition and usage to identify opportunities for upselling parts, service contracts, and value-added solutions.

Collaboration with Internal Teams

Work closely with Operations, Service Technicians, and Product Support teams to ensure timely completion of jobs and customer commitments.

Compliance and Safety

Adhere to SHEQ standards during site visits and service coordination, ensuring all activities meet company safety and quality requirements.