DECATHLON, established in 1976 in France, is driven by the belief that top-quality sports products should be within everyone's reach. Our purpose: Move People Through the Wonders of Sport.
Present in 70 countries and with nearly 1,700 stores worldwide, DECATHLON today represents more than 100,000 teammates. In Indonesia, we are operating 16 stores in Jabodetabek, 1 in Bandung, 1 in Yogyakarta, and 1 in Surabaya
About the role
As a Store Department Manager, you lead a sport department as an intrapreneur. You develop people, build a strong commercial strategy, and deliver an outstanding omnichannel customer experience — while balancing People, Planet, and Business performance. This role combines leadership, commercial ownership, and hands-on field presence.
Key Responsibilities
Develop, enrich, and take care of human capital
- Recruit, onboard, and develop a strong and engaged team
- Create a safe, healthy, and inclusive work environment
- Lead with Decathlon values and foster responsibility and autonomy
Build and manage my commercial policy on priority sports
- Leverage customer data to set clear ambitions and the right omnichannel offer.
- Create strong digital customer experiences and activate sports communities.
- Build seasonal plans and high-performing teams with the right people in place.
Manage the “best in class” omnichannel customer experience
- Deliver a best-in-class customer experience on the shop floor
- Apply selling fundamentals, layout standards, and truck-to-shelf execution
- Manage and animate customer loyalty initiatives
- Use customer feedback to drive continuous improvement
- Ensure customers can find and choose products easily and independently
- Drive commercial dynamism within the department
Performance & Business Management
- Build and manage an annual business and team plan
- Monitor performance and ensure forecast reliability
- Analyze gaps between targets and results, and act accordingly
- Optimize workforce scheduling and productivity
- Manage action plans across People, Planet, and Business levers
- Ensure stock availability, accuracy, and optimized stock lifetime
Guarantee daily safety and organization of the store (Duty management)
- Ensure daily safety of people and security of goods
- Be knowledgeable about store systems and equipment
- Take responsibility for daily store operations during duty shifts
