Front Desk Officer

The Front Desk Officer acts as the first point of contact for guests and is responsible for delivering a smooth arrival and departure experience. Responsibilities include handling reservations, check-in and check-out, processing payments and performing shift cash reconciliation, operating the property management system accurately, responding to guest enquiries, requests, and complaints, coordinating with Housekeeping, Security, and F&B to fulfil guest needs, and maintaining complete guest records and shift handover documentation.