CUSTOMER EXPERT (ENGLISH SPEAKER)

Customer Service – English Speaking
Responsibilities

As a Customer Service Representative, you will be responsible for:

• Handling customer inquiries and requests through phone, chat, and email.
• Providing accurate information, solutions, and support regarding the company’s products and services.
• Handling customer complaints professionally and ensuring appropriate and timely resolution.
• Communicating effectively with international customers in English, both verbally and in writing.
• Maintaining high service quality and ensuring customer satisfaction.
• Documenting all customer interactions accurately in accordance with company procedures and service standards.

Position Information
Position: Customer Service Representative (English)
Work Arrangement: Shift-based
Location: Jakarta (Onsite)
Client: A US-based global logistics and shipping company
Scope of Work: Providing customer support to international customers regarding logistics and shipping services.
Minimum English Proficiency: CEFR C1 (Advanced) – candidates must be able to communicate fluently and professionally in English, both verbally and in writing.